Samir Saied
Chief Customer Officer
As Chief Customer Officer, Samir is responsible for leading Singletrack’s global customer success strategy, ensuring a world-class experience across Professional Services, Support and Customer Success. His primary focus is on driving client retention, satisfaction and advocacy to fuel new business growth and foster long-term partnerships.
Samir has over 20 years’ experience in financial services and technology, most recently as Director of Customer Success at SimCorp. Prior to that he held a number of individual contributor and leadership roles across support, consulting, change management, presales and account management at sell side, buy side and fintech institutions including JPMorgan Chase, Bank of America and BlackRock Solutions.
Samir holds a BSc in Computer Science and Business Studies and MSc in Electronic Business Management from the University of Warwick.
“It is an exciting time to be at Singletrack. I am looking forward to being part of the team leading the next evolution of research distribution, client engagement and deal management within capital markets. My principal objective is to ensure that all of our customers thrive through deployment of our intelligent, AI-driven solutions.”